Orders placed to Dubai will receive their order the same day from when the order is placed. Free delivery is available on orders over 250 AED.

Orders placed from Abu Dhabi, Ajman, Umm Al-Quwain, Sharjah and Fujairah will receive there orders within 24 hours from when the orders is placed. Free delivery is available on orders over 350 AED

You will receive a shipping confirmation email once your order has been shipped.

If you believe your order is lost, please contact our customer service team. We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.

Yes, you can change your shipping address before your order is processed. Please contact us at info@uaevapor.ae as soon as possible if you need to change your shipping address.

Unwanted items or entire orders can be returned to us within 30 calendar days from the date you receive them.

• To be eligible for a return, your item must be unused and in the same condition that you received it.​​
• Your item must be in its original packaging.
• You must notify us within 14 days of purchase that you want to return an item.
• Returned items must be received within 14 days of the returns form being issued

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Please Note: Due to health and hygiene reasons we cannot accept returns for e-liquids, vape kits, disposable e-cigarettes, and refill pods that have been opened, unless faulty

Please contact us via the contact form or use the chat feature to request a return from our customer service team.

We will refund the full order amount minus the shipping costs for the return.

All jokes and puns aside - your privacy and security is our highest priority. We use encrypted card payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept card payments on delivery, this includes Apple Pay or Google Pay.

We accept cash on delivery. We ask you have the right amount of cash based on your order total.

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single Oodie orders only).

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply email our lovely team at info@uaevapor.ae and we will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for.

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

You can contact us via the contact form below or send us a Whatsapp message by clicking on the icon at the bottom right of this page.

Email is also available at info@uaevapor.ae

These things happen! Please email us immediately at info@uaevapor.ae with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

You can contact us via Whatsapp or the contact us page on our site.

Our customer services team can be emailed at info@uaevapor.ae